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Receiving feedback is hard; many of us even deflect positive feedback. And giving feedback is also hard. So why should managers do it? Because it builds trust between them and their direct report and improves outcomes.

Our feedback training delves into the nuances of managing performance through both positive recognition and developmental feedback. The program covers the value of positive recognition, how to avoid triggering someone emotionally when delivering developmental feedback, structure to guide a feedback conversation, and an outline of the two-way discussion that needs to follow. Mostly importantly, participants practice both giving and receiving feedback multiple times.